information technology (IT) support technician

• Work Term: Temporary
• Work Language: English
• Hours: 35 hours per week
• Education: College/CEGEP
• Experience: 7 months to less than 1 year
• Information technology

Work setting

• Help desk
• Office building

Tasks

• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents

Supervision

• No supervision responsibility

Certificates, licences, memberships, and courses 

• CompTIA Security+ Certification
• Microsoft certified professional (MCP)
• Microsoft certified solutions associate (MCSA)
• Microsoft certified technology specialist (MCTS)
• Network+ Certification

Computer and technology knowledge

• Android
• iOS
• Networking security
• Desktop applications
• Security software
• Communication software
• MS Active Directory

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver’s licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?

Other benefits

• Team building opportunities
• Parking available

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