Description
Take the next step in your career by joining the team at the Wilder Institute/Calgary Zoo! The Wilder Institute/Calgary Zoo is seeking a Director of Information Technology . Reporting to the Chief Financial Officer, the Director, Information Technology is accountable for the planning, implementation, operation, security and retirement of all Wilder Institute/Calgary Zoo (WICZ) information technology.
In accordance with this mandate, the Director, Information Technology is also responsible for:
Leading the IT team (staff, contractors, vendors) responsible for WICZ’s information technology Managing the budget (capital, operating) associated with WICZ’s information technology Directing the use of technology to further WICZ’s purpose and strategic goals Partnering with WICZ business units to ensure their technology requirements are met and their business goals are optimally supported by technology. Our Mission | Take and inspire action to sustain wildlife and wild places
Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation
What you will do:
The following duties are typical for this role. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Champion technology at WICZ:
Develop strategic plan for technology at WICZ, enabling WICZ’s strategic goals while ensuring cost-effectiveness, reliability/supportability Keep up-to-date on technology developments and ensure the implications for WICZ are understood and planned for (including adoption of new technologies) Communicate technology concerns/considerations to WICZ leaders and maintain visibility in leadership meetings, decisions and direction-setting Oversee the implementation of technology strategy at WICZ. Maintain up-to-date strategic vision and overall technology posture at WICZ Partner with WICZ leaders to ensure their technology requirements are met and their business goals are optimally supported by technology Oversee WICZ Technology Implementations/Operations Ensure WICZ technology is cost-effective, reliable and secure through effective selection, implementation, and ongoing operational processes. Maintain departmental knowledge/expertise across all WICZ technology domains, including: Network (Fortinet) and server (Nutanix) operations (primary/secondary data centres), Desktop/laptop/POS workstations, including hardware/operating system management, asset management, deployment practices Oversee the continuous improvement of cybersecurity technologies and practices:
WICZ peripherals (printers, pinpads, monitors, video-conferencing/AV equipment, etc.) Microsoft Cloud (365) Systems (Teams, O365, SharePoint, etc.) SaaS technologies and best practices Apply operational best practices as appropriate for WICZ (e.g. ITIL, CIS, NIST, etc.) Promote a Service Orientation:
Provide leadership and role modelling as a customer service champion, create a culture of service excellence Initiate and promote communication and feedback with IT across WICZ, assuring all significant technology related issues are being communicated and discussed. Maintain effective partnerships with external vendors, ensuring timely, cost-effective support Manage People and Processes:
Provide management and leadership to the IT department, ensuring the team culture/environment is collaborative, collegial and supportive. Ensure effective cross training and succession planning for support of critical systems. Develop and implement appropriate leadership responses to IT team feedback, via 1:1 conversations, surveys, IT Team meetings, etc. Provide feedback and development plans for employees through WICZ’s performance evaluation processes and regular coaching sessions Manage IT’s operating and capital budgets by preparing and monitoring the budgets, revising/reforecasting and/or adjusting plans as required. As part of the Leadership Team, contribute to the strategic direction of WICZ and provide leadership to the organization more broadly. What you will bring:
Minimum 15 years related Information Technology experience Bachelor’s degree in Computer Science or equivalent is required Master of Business Administration or equivalent is an asset Possession of ITIL, PMP, CBAP, CISSIP, etc., is preferred Proven ability to lead IT departments/teams providing services to a number of business/customer departments Experience with implementing cybersecurity best practices and an ability to stay current in this rapidly evolving landscape Ability to provide technology leadership to a multi-faceted organization, working collaboratively with executives/leaders, advocating and educating regarding technology issues, and promoting best technology practices across the organization IT strategy development and implementation across a variety of technology domains Proven track record of leading people and implementing complex projects. Proven record of customer service success and working with business partners Financial/budget management expertise; business case development skills. An effective communicator, coach, motivator, collaborator, and problem solver. Eager to take ownership and motivate staff to do likewise. Working Conditions:
This largely sedentary position requires considerable keyboard work and occasional on-grounds mobility. In addition, the individual uses filing cabinets to maintain files and occasionally refers to boxed files (on site and in storage) to address inquiries. Periodic extended hours may be required, not limited to some on call, weekend and evening responsibilities.
The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.
What the Zoo Offers:
Competitive compensation, vacation and flex days entitlement Flexible benefits plan, including a health spending account Employer matching RRSP program Discounts on food, beverage, and merchandise Participation in the Staff Pass Benefit plan A fun, rewarding work environment and the opportunity to work in a park full of wild animals Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you!
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