Director, Executive Digital Experience, Scotiabank

Job Description

Overview

Join to apply for the Director, Executive Digital Experience, Scotiabank role at Scotiabank.

Requisition ID: 235108

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. With a focus on senior leadership (SVP+) and their support staff, the Director, Executive Digital Experience will play a key role in supporting the use and adoption of technology including mobile, collaboration and productivity tools, and enhancing the customer experience using technology. The incumbent leads dedicated teams with overall accountability for all technology requirements and support for senior executive leadership ("Executive"), Tangerine technology field support and BNS device support for Board of Directors. In addition to technology field support, the Director will also have accountability for ensuring the day-to-day AV needs in employee collaboration spaces are delivered at the highest level. This includes the deployment of new AV technology solutions, and support for live events and webcasts hosted by senior leadership.

Is this role right for you?

Responsibilities

• Ensuring day to day technology deskside support is completed with a high level of efficiency and professionalism for the Bank’s senior leadership and Tangerine employees. This includes executive and board meetings, leveraging the Bank’s formal incident management processes
• Supporting Scotiabank Executives and Tangerine employees with the adoption of mobility, collaboration and productivity tools, through education and training on the benefits of technology and its application within the organization
• Improving the overall awareness and usage of technology applications across the Bank by understanding Executive use cases and adapting technology capabilities to fulfill expectations
• Ensuring reliability of technology for our Executives and Tangerine employees by understanding pain points and driving improvements with internal infrastructure teams and external vendors
• Managing the execution of Board of Director related support requests, including device provisioning, user security controls and technology standards, associated with the access of Board material
• Consistently deliver customer experience at the highest level in Scotiabank event spaces and employee collaboration rooms, by maintaining a center of AV expertise
• Supporting and managing audio visual technologies and services in accordance with the Enterprise Incident Management and Change processes, and aligned to the Bank’s technology standards and strategic direction
• Ensuring the execution and delivery of technology initiatives and projects related to Employee Digital Experience
• Providing management and leadership support for Executive Digital Experience team members, offering daily coaching and guidance, setting achievable goals, aiding development plans, and monitoring for performance

Qualifications

• The incumbent must hold a relevant and recognized degree or relevant proven IT experience with an emphasis on incident management, Executive end user support and Audio Visual services
• 10 to 15 years of IT and/or business industry work experience, including at least 3 years managing teams specialised in end user support and AV services/deployments
• Expertise in very complex business and technical processes and their implications across the enterprise
• Expertise in project management disciplines/protocols
• Excellent written and verbal communication skills to interact with Executives

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship — inclusive culture with bias-free practices and opportunities via Employee Resource Groups
• Accessibility and Workplace Accommodations — commitment to an accessible environment and removing barriers
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance
• Competitive rewards program including bonus, flexible vacation, personal, sick days and benefits start on day one
• Community Engagement — opportunities for community engagement and belonging with programs such as hackathons, contests, cooking with friends, Humans of Digital

Location

Canada: Ontario: Toronto

About Scotiabank

Scotiabank is a leading bank in the Americas. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role; only those selected for an interview will be contacted.