Yeti Software Inc
Yeti Software Inc. JOB POSTING: Customer Success Manager (Senior) About Us: The snow removal industry in North America is a $30 billion market and is ripe for disruption. As proof of this we have seen 200% year over year growth of Yeti’s SAAS platform. We are building a team to help us continue to grow and to dominate the market. Our team is made up of passionate, funny, kind and purposeful people. We care for each other and our customers deeply. We know the industry because we have grown up in the industry. We hire self-starters who don’t want to be micro-managed and who want their voice to be heard. We create space for people to grow into bigger and bigger things and to see their work directly impact the business. We are moving fast and creating exciting things. Join us for this amazing ride Job Description: We are looking for a STRONG, highly motivated and experienced Customer Success Manager to join our team. In this role, you will be responsible for managing and developing long-term relationships with our clients, ensuring their satisfaction and success with our products or services. You will also work closely with our sales and technical teams to identify opportunities for growth and improvement, and to ensure that our customers receive the best possible service. Responsibilities: · Onboarding new customers and training their staff on how to use Yeti effectively. · Identifying opportunities for onboarding efficiency, account expansion and revenue creation within our customer base. · Clearly communicating the benefits of new product features. · Develop and maintain strong relationships with clients, becoming a trusted advisor and advocate for their needs and goals. · Understand and effectively communicate the value proposition of our product to clients, and ensure they are utilizing Yeti to their full potential. · Quickly identifying gaps in our product that impact the success of our customers. · Work closely with our sales team to identify opportunities for upsell and cross-sell, and to ensure the timely renewal of contracts. · Collaborate with our support team and ensure that clients receive timely and effective solutions to any technical issues. · Develop and implement best practices for customer success, including onboarding, training, and ongoing support. · Monitor and analyze customer data and feedback to identify trends, and provide insights and recommendations for improvement. · Developing and nurturing customers into advocates to increase brand awareness · Participate in industry events and conferences to represent the company and promote our products or services. Qualifications: · At least 3-5 years of professional experience in Customer Success or Account Management. Experience in the Services industry is a plus · Experience in building and maintaining strong relationships with customers. · Microsoft Office software intermediate level at minimum – ie. Word & Excel · Excellent verbal and written communication skills are a must , to ensure our client communications are both clear and professional at all times. · Strong analytical skills, with the ability to interpret and analyze data to identify trends and insights. · Demonstrated ability to effectively manage multiple projects and priorities in a fast-paced environment. · Experience working with SaaS products or services is highly preferred. · Experience with CRM software, such as HubSpot and Salesforce, is highly preferred · Experience with onboarding tools such as HelpHero, and Webinar Ninja is preferred · Great English skills: You need to have great written and spoken English. · Tech savvy: You find it easy to learn new apps and platforms and can quickly learn how to make them do your bidding. Whether it’s a CRM tool, a marketing automation platform, or making a training video or app walk through, you can quickly dig into the sea of SAAS platforms in the market to find the ones that will do what we need and get them up and running. Geography: Where can you live? · Our customers are primarily in North America so you need to be able to work during their normal business hours. Best is Central or Eastern Time Zones. · We have an office in Fort Langley, British Columbia, Canada, but we all usually work from home and span countries and time zones that include Western Canada, the mid-western USA, and Brazil. We assume you will work from home or a shared workspace wherever you currently live or move to. If you are a super proactive and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. We offer a very competitive salary w/compensation and benefits packages, as well as opportunities for career growth and development within our dynamic and innovative company culture. Compensation : Based on Experience (Very competitive) Benefits : Benefits are provided after 3 months
Source ⇲
