Customer Service Representative

Job Description

<p>Job Summary:<br>Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.</p><p>Duties/Responsibilities</p><ul><li>Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.</li><li>Call center functions to provide quality customer service.</li><li>Ensure the company establishes and maintains constant communication with customers.</li><li>Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.</li><li>Generate sales/buys from online leads.</li><li>Assume other duties as assigned.</li></ul><p>Required Skills/Abilities</p><ul><li>Must have good written and verbal communication skills.</li><li>Must have good customer relations skills.</li><li>Ability to work well with others.</li><li>Must have the ability to work under conditions of frequent interruptions.</li><li>Be attentive to details.</li></ul><p>Education And Experience</p><ul><li>High School graduate or equivalent</li></ul><p>Essential Physical Demands/Work Environment</p><ul><li>Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.</li></ul>