Client Advisor - Bloor St, Toronto

Job Description

<p><h3>Overview</h3>
<p>The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.</p>
<h3>Your Impact</h3>
<h3>Team</h3>
<ul>
<li>Perform as a team player and participate in all activities contributing to the overall objectives of the store.</li>
<li>Contribute to and maintain a positive and collaborative work environment.</li>
</ul>
<h3>Client</h3>
<ul>
<li>Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.</li>
<li>Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.</li>
<li>Drive business and sales goals by proactively reaching out to existing clients and developing new clients.</li>
</ul>
<h3>Business</h3>
<ul>
<li>Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).</li>
<li>Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.</li>
<li>Learn and master Brand and product knowledge.</li>
</ul>
<h3>Operations</h3>
<ul>
<li>Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.</li>
<li>Support in inventory preparation and execution as necessary.</li>
<li>Proactively follow up with customer charge sends, repairs, and holds.</li>
<li>Support and maintain visual merchandising standards.</li>
<li>Respect Moncler Brand standards in terms of grooming and behavior.</li>
</ul>
<h3>Qualifications</h3>
<h3>Education</h3>
<ul>
<li>N/A</li>
</ul>
<h3>Work Experience</h3>
<ul>
<li>Minimum 2 years of retail experience, preferably in a luxury environment.</li>
<li>In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.</li>
</ul>
<h3>Special Skills and Personal Attributes</h3>
<ul>
<li>Team-oriented with excellent interpersonal skills.</li>
<li>Client-centric individual who thrives in a fast-paced and dynamic environment.</li>
<li>Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.</li>
<li>Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.</li>
<li>Dependable, punctual, and flexible.</li>
<li>Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, or Cantonese).</li>
<li>Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook.</li>
</ul>
<h3>Additional Information</h3>
<p>All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.</p>
<p>Moncler Group is an equal employment opportunity employer.</p>
<h3>Pay Transparency Statement</h3>
<p>Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $21 per hour to $23 per hour.</p></p>
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