Cafe Operations Manager

Job Description

<b>About our client...</b><br>
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Blenz Coffee is Canada's largest third-wave specialty coffee franchise - a brand built on quality, community, and connection. With cafes across British Columbia, Alberta and now Ontario, they pride themselves in individually crafted coffees, proprietary teas, chocolate and fruit-based beverages. Each cafe is also carefully designed to incorporate a welcoming and relaxed social setting and community hub to complete each customer visit. <br>
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<b>A bit about you...</b><br>
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You are a dedicated and highly capable coffee enthusiast with a proven track record of specialty coffee operations. You thrive in dynamic environments and leading teams in delivering exceptional service and operational excellence while upholding artisanal standards. You have a background in hands-on barista work and/or coffee shop ownership with a desire to be an integral piece of a growing organization. Strong motivation and business acumen are key and you must be comfortable with regular hands-on work. <br>
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<b>Salary:</b><br>
$55,000 - $65,000 per year (flexibility for perfect fit)<br>
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<b>Hours of Work:</b><br>
40 hours per week within business hours. (7:00am - 9:00pm)<br>
Overtime may be required based upon business needs.<br>
<br><h3>Responsibilities<br></h3><ul><li>Oversee daily operations of 1-2 cafes with a focus on performance, quality, and guest experience.<br></li><li>Manage and develop staff, including recruitment, training on specialty beverage preparation, scheduling, performance standards, and brand standards.<br></li><li>Handle inventory management, vendor relations, and supply chain coordination to maintain premium ingredient standards.<br></li><li>Drive customer satisfaction through genuine interactions, menu education, and resolution of guest concerns.<br></li><li>Monitor financial performance, including sales targets, budgeting, and food cost control to optimize efficiency and profitability.<br></li><li>Foster a positive store environment, promoting our community-focused mission and implementing operations improvements.<br></li><li>Sourcing local providers who meet the company's standards, while introducing new product lines.<br></li></ul>
<br><br><h3>Requirements</h3><ul><li>Proven experience as a barista, manager or coffee shop owner in a specialty coffee setting is required.<br></li><li>Background in running a cafe or specialty coffee store with a focus on operational efficiency and team leadership is key.<br></li><li>Strong knowledge of specialty coffee preparation, including espresso and latte art techniques.<br></li><li>Excellent leadership, communication, and relationship management skills.<br></li><li>Passion for coffee culture, customer service, franchise success, and growth.<br></li><li>Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.<br></li></ul><br><h3>Benefits</h3><ul><li>Competitive salary.<br></li><li>Comprehensive health and dental benefits.<br></li><li>Strong growth potential expanding into multiple locations.<br></li><li>Employee discounts on premium beverages.<br></li><li>Opportunities for professional development.<br></li><li>A supportive and rewarding work culture.<br></li><li>Company laptop.<br></li></ul>
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<b>Other companies may call this role:</b><br>
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Cafe Operations Director<br>
Business Operations Manager<br>
Operations Supervisor<br>
General Manager of Operations<br>
Manager of Operations<br>
Account Operations Manager<br>
Operations Coordinator<br>
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If you have 3-5 years of direct service management experience in the specialty coffee space and are driven to grow, build and thrive in a positive and successful company culture, <b>CLICK APPLY</b> below to learn more<br>
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We thank all who apply for this position. We commit to "communicate quickly, communicate often, and communicate well".  All applicants will be contacted within 5 business days. No phone calls please. IND1<br>