Bilingual Administrative Support Representative

Job Description

Job Description

Job Description

Our client, NB Power is seeking dedicated and customer-focused individuals to join their team in New Brunswick. Join us in helping NB Power provide top-tier customer service while helping to shape the future of energy in the region.

About NB Power:
NB Power is a forward-thinking energy company committed to delivering reliable and sustainable power to its customers and takes pride in their dedication to innovation and the development of environmentally responsible energy solutions.

As an Administrative Support Representative , you will be at the forefront of NB Powers commitment to customer satisfaction. Your role will involve assisting customers with inquiries, registrations, data entry, and ensuring a positive experience with the services offered. This role is working on-site at NB Power in Fredericton and Monday to Friday regular business hours. This position requires fluency in both official languages, French and English (reading, writing and speaking).

THE ROLE
Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information and assistance
Handle and resolve customer concerns in regard to efficiency registrations
Maintain a high level of professionalism, courtesy, and empathy when interacting with customers

Document customer interactions, update records, and ensure accurate data entry
Collaborate with team members to improve customer service processes and maintain service quality

Ability to show empathy and patience when dealing with customer concerns

Ability to work effectively in a team and adapt to a dynamic work environment

REQUIREMENTS
Fluency in both official languages, French and English is required (language testing will be required)

Proficiency in Microsoft Word and Excel is required

Strong communication and interpersonal skills
Strong computer skills with the ability to learn new software programs is required
Customer service experience and/or call centre experience is an asset

Previous experience in Data Entry is an asset

WHAT WE OFFER
Weekly Pay through Direct Deposit
Accrued Vacation Pay
Comprehensive Health Care Plan which includes Medical and Dental Benefits after 3 months

NB Power values its employees and offers opportunities for growth and development. Join the team, and you'll enjoy competitive compensation, a range of benefits, and a supportive work environment that encourages personal and professional advancement.

NB Power is an equal opportunity employer and welcomes applications from candidates of all backgrounds and experiences.

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