AIRBUS CANADA – Agent de support pour les applications / Application Support Agent – Airbus – Mirabel, QC

Airbus

Airbus


Full Job Description

Job Description:

**THE ENGLISH POSTING FOLLOWS**

Airbus est un pionnier international de l’industrie aérospatiale. Nous sommes un leader dans la conception, la fabrication et la livraison de produits, services et solutions aérospatiaux à des clients à l’échelle mondiale. Nous visons un monde mieux connecté, plus sûr et plus prospère.

Constructeur d’avions commerciaux, avec des divisions Espace et Défense ainsi que des Hélicoptères, Airbus est la plus grande entreprise aéronautique et spatiale en Europe et un leader mondial.

Chez Airbus Canada, nos collaborateurs travaillent ensemble à faire évoluer la mobilité partout dans le monde, une bonne idée après l’autre. Si vous avez une bonne idée, nous avons l’environnement pour qu’elle devienne un produit unique ou une expérience client exceptionnelle. Vos idées sont notre énergie.

Dans votre rôle, vous devrez:

  • Fournir un premier niveau de support aux clients internes et externes;

  • Supporter différentes applications et services utilisés par nos clients (applications web, mobiles ou Windows).

  • Établir un premier diagnostic des problèmes soulevés en utilisant des arbres décisionnels et procédures;

  • Tenir à jour le registre des demandes clients;

  • Développer le contenu des formations ou guides d’utilisation;

  • Assister les équipes de vente en démontrant les outils et solutions offertes;

  • Aider à maintenir notre base de connaissances.

Le candidat idéal possède:

  • Un diplôme professionnel ou collégial en TI ou équivalent;

  • D’excellentes habiletés de communicateur;

  • Un bon niveau d’organisation et la capacité de structurer son travail;

  • La capacité de travailler sous pression, avec un sentiment d’urgence;

  • Un français et anglais écrit et parlé impeccable.

Veuillez télécharger votre curriculum vitae en français et en anglais.

L’utilisation du genre masculin a été adoptée afin de faciliter la lecture et n’a aucune intention discriminatoire.

Airbus Canada souscrit au principe d’équité en matière d’emploi et encourage les femmes, les autochtones, les personnes handicapées et les membres des minorités visibles à soumettre leurs candidatures.

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Airbus is an international pioneer in the aerospace industry. We are a leader in the design, manufacture and delivery of aerospace products, services and solutions to customers worldwide. We aim for a better connected, safer and more prosperous world.

Manufacturer of commercial aircraft, with Space and Defense divisions as well as Helicopters, Airbus is the largest aeronautics and Space Company in Europe and a world leader.

At Airbus Canada, our people work together to make mobility evolve around the world, one good idea after another. If you have a great idea, we have the environment for it to become a unique product or a great customer experience. Your ideas are our energy.

Reporting to the Supervisor of Digital Data and Application Services, the jobholder will be required to support applications used by internal and external customers.

In your role, you will:

  • Provide a first level of support to internal and external customers;

  • Support various applications and services used by customers, such as online tools, tablet applications or Windows applications;

  • Conduct basic troubleshooting using decision trees and procedures;

  • Maintain and update record keeping system and user instructions;

  • Develop training documents and provide training to customers;

  • Assist the company sales team by providing demos of the tools;

  • Help to develop the knowledge base;

As our ideal candidate:

  • You have a professional or college degree in IT related field;

  • You show excellent interpersonal and communication skills;

  • You are an organized person and able to structure your work efficiently;

  • You have a sense of urgency and able to work under tight deadlines and pressure;

  • Proficiency in French and English spoken and written is a must

The use of the masculine gender has been adopted for ease of reading and has no discriminatory intent.

Airbus Canada subscribes to the principle of employment equity and encourages women, aboriginals, persons with disabilities and members of visible minorities toapply.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Entry Level / Débutant / Anfänger / Recién titulado

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.


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