Agile Coach – PNC Financial Services Group – Harrisburg, PA

PNC Financial Services Group

PNC Financial Services Group

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Agile Coach within PNC’s Lending Technology organization, you will be based anywhere within the PNC footprint.

Job Description

Coach, mentor and guide our teams to figure out the best solutions for their specific portfolio challenges

Analyze our team’s existing approach and implement improvements to help streamline processes and create efficiencies.

5+ years of experience as an Agile Coach

Experience in Scrum, Kanban, and Scaled Agile Frameworks (SAFe)

Can showcase examples of implementing agile techniques in different businesses and environments

Experience running agile projects of varying size and complexity

Strong leader, educator, and coach

An excellent communicator, listener and motivator

Experienced SAFe Certified Trainer preferred

Provides expertise and leadership for teams and product development lifecycles. Effective in driving cultural change and leading transformation. Challenges conventional thinking that interferes with change efforts.

Provides coaching to the team(s), including the establishment of new teams, and summarizing and promoting best practices.

Collaborating with team to drive the maturity of processes and practices; identify and facilitate continuous improvements.

Facilitates discussions across multiple levels of stakeholders to identify and escalate highly complex problems impeding teams’ delivery/progress.

Identifying learning and development opportunities for team on the subject of agile methodology, principles and/or tools; customizing, maintaining and delivering training materials as needed.

Preferred Qualifications

Scrum Coach certification

SAFE Scaled Agilist

Scrum Master certification

Experience coaching at large organizations

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Competencies

Agile Development – Knowledge of and ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

Coaching Others – Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

Conflict Management – Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.

Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Embracing Challenge – Knowledge of the issues and opportunities in complex situations; ability to respond positively to difficult problems and eliminate obstacles that face clients and internal teams.

Group Facilitation – Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.

Innovation – Develops new ideas and initiatives that improve the performance of the organization.

Interpersonal Relationships – Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Listening – Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.

Planning and Organizing – Mobilizes both time and resources to get things done.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

This is a remote position and can sit anywhere within the PNC footprint, except for Colorado, Hawaii, Alaska. In person activities may occur periodically based on business need.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday – Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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