Advisor – IT Support and Operations


As an IT support and operations advisor, you participate in IT efficiency and quality by analyzing, designing, configuring, developing, maintaining and upgrading software in accordance with the organization’s requirements. Your skills in technology allow you to develop IT systems, programs and applications that are limited in scope. You participate in the process of planning and coordination to stay on schedule and meet objectives. You collaborate by implementing solutions, are involved in development and patch where managing complexity is key. You interact with different stakeholders working in other fields. You provide system support for these clients and stakeholders. Morespecifically, youwillberequired to :

  • Collaborate in the development of execution strategies, analyze and develop software products (design, code, automate and run tests), while applying development, data and security best practices

  • Document technical solutions as well as practices to ensure product sustainability. Help develop documentation for training purposes to peers and users

  • Provide technical support for IT operations, analyze, diagnose, follow up on and resolve low-severity system issues

  • Cocreate with business partners and architects to get a complete understanding of business intentions and objectives to standardize solutions accordingly.

  • Participate in the installation and testing of software packages and inhouse application deployment

  • What we offer* 

  • Competitive salary and annual bonus 

  • 4 weeks of flexible vacation starting in the first year

  • Defined benefit pension plan that provides predictable, stable income throughout retirement 

  • Group insurance including telemedicine 

  • Reimbursement of health and wellness expenses and telework equipment 

  • * Advantages apply based on eligibility criteria. 

    What you bring to the table 

  • Bachelor’s degree in a related field 

  • A minimum of two years of relevant experience 

  • Please note that other combinations of qualifications and relevant experience may be considered 

  • Knowledge of French is required

  • Upper intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

  • Available 24/7 as an on-call advisorwithpay. ​​

  • Complexity, Plans and aligns, Tech savvy


    Trade Union

    Non Syndiqué

    At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

    If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

    Job Family

    Information technology (FG)

    Unposting Date



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