Nesco Resource
JOB TITLE: Digital & IT Analyst
Shift: 1st shift
JOB DESIGNATION
The Digital & IT Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users at our manufacturing facility in Simi Valley. This includes:
- Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations, on the production floor.
- Configurations and implementation of Applications solutions to improve process efficiency.
- Backup production workstations and building an asset inventory and knowledge base of production data, software and hardware solutions.
- Documentation of a variety of IT processes and applications solutions including IT Services catalog.
JOB CORE RESPONSIBILITIES
- Partner with various business departments to build and configure application solutions to improve overall process efficiency.
- Build asset inventory and catalog data, software and IT hardware in the production area.
- Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment/systems.
- Backup/Image all workstations on the production floor as required.
- Install and/or upgrade software solutions on production workstations as needed.
- Perform troubleshooting using basic diagnostic techniques.
- Build/Install workstations, IT equipment or software applications as needed under guidance/supervision of division IT team.
- Support IT team on daily operations by learning and participating in a variety of activities.
- Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required.
- Build IT services catalog in order to provide better visibility and understanding of IT services to users.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance is required.
JOB SPECIFICATIONS
Education: Bachelor’s degree in computer science, information systems, or related area or equivalent.
Certifications: Microsoft Certified Professional and CompTIA certifications.
Years Experience: 2 years of experience in an information technology role or related discipline in a support or service role, actively interacting with customers on a regular basis.
Hands-On experience in the following areas:
- Maintenance and support of computer hardware or related equivalent experience.
- Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI etc. preferred.
- Experience with Software development and scripting languages including SQL and Shell scripting.
- Manufacturing environment, preferred.
Skills:
- Strong customer service orientation.
- Proficiency in English language, including speaking, reading, and writing.
- Ability to apply innovative thinking toward problem resolution.
- Ability to handle sensitive information in a confidential manner.
- Strong written and verbal communication.
- Detail-oriented with excellent organizational and time management.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Willingness to learn and take initiative.
- Self-starter with the ability to work independently, collaboratively, and in a team environment.
WORK AUTHORIZATION: This position must meet Export Control compliance requirements; therefore, a “US Person” as defined by 22 C.F.R. § 120.15 is required. U.S. Citizenship/Permanent residency is required for most positions.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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