IT Help Desk Specialist

Job Description

Allegiance Gold, a premier precious metals firm in Calabasas, is seeking a talented IT Help Desk Specialist!

You will be responsible for providing technical assistance and support to our employees for computer systems, software, and hardware issues. You will respond to queries, diagnose and troubleshoot technical problems, and help to maintain our IT infrastructure.

RESPONSIBILITIES:

1. Respond to help desk inquiries via phone, email, or in-person promptly and professionally
2. Ability to work within Windows Professional Active Directory Environment and troubleshoot Windows Based Server Infrastructure
3. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
4. Diagnose and troubleshoot technical issues, including network connectivity, printer problems, email, and software-related issues
5. Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals
6. Assist with onboarding/offboarding procedures for new and departing employees, including setting up user accounts and permissions
7. Perform regular maintenance tasks, such as system updates, backups, and antivirus scans
8. Document, track, and monitor problem resolution
9. Collaborate with other team members to resolve complex issues and escalate problems when necessary
10. Maintain a high level of customer service and professionalism at all times

QUALIFICATIONS:

1. Bachelor’s degree in Information Technology, Computer Science, or related field preferred
2. Basic knowledge of computer hardware, software, and networking concepts
3. Strong problem-solving and troubleshooting skills
4. Excellent communication and interpersonal skills
5. Ability to work independently and as part of a team
6. Willingness to learn and adapt to new technologies and procedures
7. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

BENEFITS:

1. Health insurance
2. Retirement savings plan
3. Paid time off
4. Professional development opportunities

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