Jobot
IT Support/Helpdesk Specialist (On-Site 5 days per week) – MS365, Active Directory, Azure
This Jobot Job is hosted by: Eric Emenhiser
Are you a fit? Easy Apply now by clicking the “Apply” button
and sending us your resume.
Salary: $85,000 – $120,000 per year
A bit about us:
Based in Carson, CA (bordering Long Beach, CA), we are long-standing, Privately held Contract Manufacturing business with 50+ years’ experience developing skincare, haircare and body care products for world renowned Retail brands across the US.
Why join us?
Key Responsibilities:
- Deliver general workstation support.
- Provide customer specific application support.
- Troubleshoot basic network connectivity and devices/user connectivity.
- Administer incident response system reboots.
- Perform basic OS support.
- Utilize basic Azure support skills.
- Provide first level triage virtual server support to reestablish functionality.
- Driven to follow all SOP to resolve all technical issues.
- Navigate Active Directory to enact distribution groups and create, change, and disable users.
- Perform basic ITIL security to provide basic printing and connectivity support.
- Deliver scripted application support.
- TCP/IP troubleshooting abilities.
- Able to perform basic VPN connectivity issues and password resets.
- Basic end-user email support.
Job Details
Knowledge, Skills, and Abilities:
- Basic knowledge of Microsoft 365 applications.
- Basic knowledge of command line.
- Understanding of basic technical triage methodologies.
- Basic TCP/IP understanding.
- Ability to communicate both verbal and written technical information to a wide range of end-users.
- Ability to effectively set expectations regarding delivery of service.
- Strengthen customer relationships by providing exemplary customer service.
- Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
- Adherence to ticketing methodologies regarding documentation, process, and workflow.
- Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
- Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
Preferred Education, Experience, and Certifications:
- Prior MSP support desk experience, highly encouraged.
- A+ certification.
- Network+ certification.
- Server+ certification.
- Azure support.
- Superior reading, writing, and communication skills.
- Basic knowledge of network concepts, devices, and best practices.
- Basic Microsoft 365 certification.
Interested in hearing more? Easy Apply now by clicking the “Apply” button.
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