IT Systems Administrator

At Fidelity Building Services Group, our mission is
to provide our customers with high-quality technical solutions, proactive
world-class service, and innovation while offering our employees a safe and
rewarding work environment. We look for influential leaders with the promise of
integrity and an overall passion for serving others.

As a result of continued growth and success, we have an exciting
opportunity for an IT Systems Administrator to become an
integral part of our corporate team at our headquarters in Sparks, MD!
As a member of our team, you can look forward to a challenging career, an
opportunity for unlimited career growth, and a great work/life balance.

Job Summary:

The Systems Administrator role is to provide support for
end-user hardware and software, along with monitoring and troubleshooting
network cabling, devices, and applications.  The duties also include
systems maintenance such as patching and regular updates. The Systems
Administrator tasks also will include project level research and support. 

Responsibilities:

• Administers
  end-user workstations and supports end-user activities on a primarily
  Microsoft Windows-based local area network (LAN)
• Investigates
  end user problems, performs diagnostics, and identifies their source; determines
  possible solutions; tests and implements solutions.
• Installs,
  configures, and maintains company computers, Windows networks, network
  cabling, and other related equipment, devices, and systems; adds or
  upgrades and configures disk drives, printers and related equipment.
• Performs
  and/or oversees software and application installation and upgrades.
• Adheres
  to network security, managing host security, file permissions, and file
  system integrity             
• Maintains
  confidentiality with regard to the information being processed, stored or
  accessed by the end-users on the network.
• Provides
  computer orientation to new and existing company staff.
• Strong
  writing skills for producing and maintaining documentation.

Qualifications: 

• Ability
  to communicate technical information to nontechnical personnel. Excellent
  customer service skills
• Ability
  to install, configure and maintain personal computers, networks, and
  related hardware and software
• Knowledge
  of Windows 10, Microsoft Office Products, Adobe Acrobat, Remove desktop
  services, Endpoint Security, TCP/IP, WIFI security, Samsung and Apple
  Mobile devices and Active Directory
• Ability
  to identify and resolve computer system malfunctions and operations
  problems
• Organizing
  resources, establishing priorities, and executing on service desk tickets
• Excellent
  verbal and written communication skills
• Ability
  to learn new technologies and support cloud hosted systems

Preferred Education and Experience:

• Degree
  in related field or 1-2 years of applicable work experience
• CompTIA
  A+ or Microsoft MCSA Certification preferred

www.fidelitybsg.com