IT Business Analyst II

Job Title: Business Analyst II

Department: Information Technology

Reports to: IT Application Manager

Position Summary:

This position acts as liaison between IT department and business units within the organization, working to elicit and define system requirements and turn them into technical specifications. The position uses strong analytical skills to help business users solve system and technology issues. Helps facilitate the interaction between IT development/BA staff and the various business units across the organization.  

Essential Functions:

• Work with non-technical users to determine their technical and system requirements.
• Liaison with non-technical personnel to help them define the scope of their system requirements.
• Assist non-technical personnel with finding technology-based solutions to their business needs.
• Translate non-technical business requirements into technical requirements.
• Create and modify the business rules utilized by our core systems.
• Use data and process modeling tools to develop and maintain process workflows.
• Evaluate business processes for efficiency, compliance, etc.
• Coordinate and manage production code deployments.
• Assist IT management with the oversight and development of short and long-term IT projects.
• Consult with business users to provide advice on efficient business process management.
• Provide project management oversight for short and long-term IT projects, at the direction of IT management.
• Assist software developers with requirements gathering and scope definition for short and long-term projects.

Education:

BA/BS from accredited 4-year college/university in Computer Science, Management, or related field required

Experience:

Seven or more years of related experience in a corresponding field, preferably in workers’ compensation or other insurance environment

Required Skills/Abilities:

• Strong analytical and problem solving skills
• Strong organizational skills
• Ability to build and maintain relationships with technical and non-technical personnel.
• Ability to manage multiple tasks simultaneously
• Excellent verbal & written communication skills

Specialized Knowledge, Licenses, etc.

Demonstrated proficiency in:

• MS Office (Word, Excel, PowerPoint, Outlook)
• MS Visio
• Business process modeling/data modeling tools
• Preferred-Guidewire Insurance Suite experience

Values and Mission:

Adheres to values and mission by demonstrating Service Excellence, Trust, Ownership, One team and Boldness in thought and action.

Positive Attitude:

Develops and maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with clients, customers, co-workers and management.

Working Conditions:

• New Mexico Mutual maintains general office conditions with moderate physical demands. May be required to lift up to 50 lbs.
• Employees of New Mexico Mutual adhere to all safety rules and regulations including building security.
• Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.
• New Mexico Mutual maintains a drug free environment; drug testing prior to employment as well as upon a work related accident.
• Exposure to VDT screens.