Manager – IT ERP Applications – Finance

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Day – 08 Hour (United States of America)

The Stanford Medicine Technology and Digital Solutions team was formed to provide the Stanford Medicine community with the most innovative technology services as efficiently as possible. Led by Michael Pfeffer, CIO and Michael Halaas, Chief Operating Officer and Associate Dean in the School of Medicine, the unified organization brings together the best of the School of Medicine and Stanford Health Care IT to enable new opportunities for groundbreaking work and compassionate care. Together, the Technology and Digital Solutions team will work to break down historic organizational barriers to enable even greater collaboration across Stanford Medicine hospital and clinics, and the entire University.

This is a Stanford Health Care job.

A Brief Overview
The Manager, IT ERP Applications is responsible for managing the delivery of IT systems and services using a variety of applications used to support the business functions across SHC, SHC-VC and UHA. The position combines managerial responsibilities with in-depth hands-on technical expertise with a focus on day to day operations. Service level management including SLAs, Incident and enhancement ticket management as well as delivery of smaller projects are key job duties. The Manager is responsible for appropriate staffing, people management, performance management and overall scheduling and capacity planning. This is a highly visible senior leadership role managing business stakeholder relationships that will be in front of client executive leadership to provide progress reports, forecasts, or analysis of various situations regarding the support of the portfolio of Business & Finance ERP applications.

Locations
Stanford Health Care

What you will do

• Assess user needs through periodic onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.
• Act as a focal point for communicating related system problems within the department and collaborate with other IT teams on changes, fixes, and updates.
• Identify high level business and information system requirements and recommend business process/workflow redesign to stakeholders where applicable.
• Lead business applications team to provide strategy, implementation, maintenance and support for a wide variety of hosted and SaaS applications to support HR, Payroll, Supply Chain and Finance.
• Lead the day-to-day activities of advisory engagements for a variety of projects including process design, package implementation lifecycle support and project reviews.
• Negotiate resolution of conflicting requirements across the agencies and/or departments.
• Set and measure performance objectives and provide regular one-on-one feedback to all members of the team.
• Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed.
• Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the portfolio of applications.
• Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
• Ensure a high level of customer satisfaction for services and products provided.
• Effectively support and fulfill the vision of SHC for developing these services and capabilities to support growth and other business initiatives required.
• Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
• Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies.
• Define procedures that are compliant with hospital and departmental policies.
• Assist with the preparation of budget for all business systems and services.
• Keep abreast of new developments, and forecasts future trends in the areas of health care IT management. Maintain a strong understanding of technology and its application to achieve business objectives.
• Prepare analysis and or proposals for other enterprise departments when necessary. Serve as an internal consultant to other IT management staff, and operations community as needed.
• Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.
• Support routine surveys conducted to monitor customer satisfaction and oversees performance improvement plans on an ongoing basis.
• Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategic goals.
• Collaborate with other managers and leads to develop an effective on-call rotation schedule across various teams for 24/7 support .
• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.

Education Qualifications

• Bachelor’s Degree Bachelor’s degree from an accredited university required.

Experience Qualifications

• 5 or more years of progressively responsible and directly related work experience required
• 3 years of experience in utilizing and managing SaaS applications and vendors

Required Knowledge, Skills and Abilities

• Significant experience in the implementation and support of a variety of ERP applications.
• Knowledge of developing and supporting required interfaces between various related ERP, business and clinical applications.
• Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs.
• Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the team.
• Knowledge of informational technology disciplines; eg, network operations, databases, software applications and interfaces, production operations, quality assurance and systems management.
• Knowledge of principles and practices of organization, administration, fiscal and personnel management.
• Knowledge of project management process and systems.
• Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation.
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately.
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• Knowledge of current issues and trends in health care and clinical operations in a health care system.
• Ability to apply judgment and make informed decisions.
• Ability to develop programs and lead process improvement projects.
• Ability to foster effective working relationships and build consensus with other departments and external vendors
• Ability to plan, organize, prioritize, work independently and meet deadlines.
• Ability to strategize, plan and implement change.
• Ability to supervise, coach, mentor, train, and evaluate work results.
• Knowledge of local, state and federal regulatory requirement related to the functional area.
• Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes to develop technology roadmaps.

Physical Demands and Work Conditions
Blood Borne Pathogens

• Category III – Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LI-AK1

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $72.49 – $96.06 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.