IT Support Analyst (50811)

At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. Headquartered in Lynchburg, Virginia, BWXT is a Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,000 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit www.bwxt.com. Follow us on LinkedIn, X, Facebook and Instagram.

BWX Technologies, Inc. is currently seeking an IT Support Analyst for its Lynchburg, VA location!

The IT Support Analyst works as a member of the Information Technology team to extend 1st and 2nd level support to local and remote end users. This position deals with issues or problems that often require thoughtful evaluation before coming up with approaches or solutions. This position must develop and maintain good working relationships, resolve problems, and positively influence others to successfully produce customer satisfaction.

Key Responsibilities:

• Provide first and second level end-user remote support.
• Provide a high degree of customer satisfaction, functioning as a customer liaison for IT related issues.
• Proactively tracks and follows up on complex customer issues ensuring that all incidents are resolved to customer’s satisfaction.
• Monitor opened tickets assigned to the Service Desk to verify correct assignment, ensure timely customer follow-up and resolution.
• Manage security groups, computers, and users in Active Directory.
• Analyze and solve all problems relating to: PCs, laptops, printers, phones, tablets, cabling, AD services, DNS, DHCP and related end user devices.
• Work with the IT Operations management to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies.
• Troubleshoot and support proprietary software programs as well as third party software and applications.
• Develop work procedures, Standard Operating Procedures, and end-user technical documentation relating to the desktop environment.
• Carry out audit tasks to ensure secure systems and management oversight is performed to meet SOX and internal audit commitments.
• Other duties as assigned.

• At least two (2) years of IT-related job experience.
• Ability to identify, research, and resolve desktop system issues in a timely manner.
• Technical proficiency in areas relating to computer hardware, computer operating systems and desktop applications.
• Commitment to ongoing training and new system implementation.
• Demonstrated ability to manage priorities and handle multiple tasks successfully.
• Excellent written and oral communication skills.
• Demonstrated ability to handle multiple complex situations independently.
• Ability to develop effective working relationships with customers, co-workers and management.
• Ability to contact other departments with tact and judgment to ensure effective support.
• Must be a U.S. citizen with no dual citizenship. 
• Ability to obtain and maintain a Department of Energy (DOE) security clearance.

The base salary range for this position in Virginia at the start of employment is expected to be between $47,000 and $71,000 per year. However, the base salary offered is based on local job market factors, and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed ‘at-will,’ unless employed at a location and in a position subject to a collective bargaining agreement.  The company further reserves the right to modify base salary (as well as any other discretionary payment, compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and other market factors.

Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. Position requires U.S. citizenship with (no dual citizenship) ability to obtain and maintain a Department of Energy (DOE) security clearance which involves an extensive criminal and financial background investigation, drug test and previous employment reference verifications.

BWXT supports diversity and is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color religion, gender, national origin, citizenship, age, disability or veteran status.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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