IT Support Specialist

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government’s Small Business Administration.

We are seeking an IT Support Specialist for a full-time role in Milan, IL.  This role will be onsite/in the office (no remote options) and will be responsible for: 

• Management of onsite desktop hardware
• Software troubleshooting
• Printer hardware management
• Smart hands support for the server / network teams. 
• Provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Imaging computers
• Replacing printer toner
• Disposing of outdated assets
• Resolving trouble tickets from ServiceNow queues
• Updating assets in Asset Center
• Effective e-mail communications and ability to create and maintain basic documents/records, such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests
• Recognizing problems with the processes/operations supported.
• Resolving issue with pre-established and documented solutions. 
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

• Imaging computers
• Experience using and maintaining printers
• ServiceNow ticketing experience
• Customer service experience 

This full-time/direct hire role will be based in Milan, IL and will pay between $18-$22 per hour