HairClub
MAJOR RESPONSIBLITIES:
- Serves as the project level liaison, between the IT organization and business partners, is business oriented with good technical understanding.
- Experience with business and technical requirements gathering, analysis, vetting, prioritization and documentation, business process modeling/mapping, testing and implementation.
- The key responsibility is to help derive and manage the requirements, work with inhouse and external developers to build solutions or integrate, or customize cloud/SAAS/custom type solutions etc. to ensure requirements are met in technology deliverables.
- Captures business requirements and translates them actionable technical specifications, functional specifications, and system and data mappings, and works seamlessly with Information Technology engineers to translate, construct and deliver the technical solution. This includes researching and analyzing user’s business requirements, technical specifications, writing test plans in support of business functions, process knowledge and system requirements. 
- Serves as the SPOC to varied business functions across the IT portfolio of work. Will possess and continuously develop process expertise in the business units supported, as well as functional expertise in the suite of applications supporting those processes. These suite of applications include and are not limited to – custom inhouse developed franchise solution, Greatplains, SSRS and Power BI dashboards, SharePoint, MS Office, MS Project Online etc.
- Experience in project management. Has had some exposure managing projects, scope, milestones to deliver on time, within budget and scope. Set and manage meetings and deadlines cross functionally. Direct and oversee project teams manage issue resolutions and communicate progress of projects to all stakeholders, etc.
- Vendor management experience for technical escalations a plus. Experience creating SOW’s and RFP’s to vendors when needed and reviewing proposals and statements of work in response a plus.
- Some weekend, off hour work required for maintenance and production releases
Qualifications:
- 8+ years in a technical BA role
- 8+ years enterprise IT experience
- 8+ years managing enterprise projects ie ERP implementations, Inventory and supply chain etc.
- Bachelor’s degree required in MIS/CIS, computer science, or related role 3-5 years quality assurance or business analyst experience in a software development environment
- Understanding of Agile programming; working with shorter release cycle/continuous delivery environment
- Strong knowledge of Business Analyst techniques and tools
- Please provide portfolio of business / functional requirements, technical specifications, test cases, UAT feedback, deployment plans, process analysis, timelines, RFP’s and other relevant documents
- Relevant certifications– CBAP, PMP
- ITIL exposure
- Experience in franchise industry, health med spa type franchises is highly desirable.
- On Site work is a must
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
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