Full Time
Vaughan
Posted 8 months ago

ASSA ABLOY

Job Summary

The IT Support Specialist is based in Vaughan, Ontario, and reports to the Director of IT. The IT Support Specialist will carry out processes to identify, track, escalate, and resolve end-user problems as outlined by the team lead. Responsibilities will include support of ~210 users spread over 6 locations in Canada, with a primary focus on the 70 users at the Vaughan location. Provide first and second level support to computer system users, answer questions or resolve computer problems for clients in person, via telephone, or from remote location. The IT Support Specialist can expect to have exposure to enterprise networking, world-class technologies, and collaborating in a global community. The ideal candidate must have the ability to multitask and work independently in a fast-paced technical environment.

This is a great opportunity for the right candidate!

Key Responsibilities

Provide day-to-day support of all end-user hardware, software, and accounts/access

Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face

Work within transactional ticketing system, documenting incidents and resolutions; Keep users updated of status

Will work collaboratively with stakeholders to schedule and manage daily workload and special projects.

Will be responsible for coordinating and deploying the daily work of contracted services to ensure efficient remedy of Help Desk support requests.

Will be responsible for assisting and informing the purchasing process, configuring, and installing new devices, and assisting with inventory management.

Will deploy computers to new users and for replacements when needed

Will, along with the rest of the team, monitor and manage the security of client systems

Source ⇲

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